Faq

At Pawfect Scoop, we’re not just another pooper scooper, we’re your partners in keeping your yard clean, fresh, and safe. We offer:

• Trained and friendly “PooFessionals” who love dogs as much as you do
• Eco-friendly waste disposal practices
• Flexible plans for every type of household
• Text updates and photo-proof of service (including your latched gate!)
• A genuine local business that cares about your pets, your time, and your lawn

We don’t just scoop poop, we give you back your clean space and peace of mind.

In addition to dog waste removal, Pawfect Scoop provides:

🧴 Yard Sanitization
We use a pet-safe, professional-grade sanitizer to eliminate harmful bacteria, viruses, and parasites left behind in dog waste. It’s an added layer of protection that makes your yard safer for your pets, kids, and anyone who loves to walk barefoot in the grass.

🌬️ Deodorization Treatment
Say goodbye to that “dog yard” smell. Our deodorizing spray neutralizes lingering odors at the source, not just masking them leaving your outdoor space smelling clean, fresh, and ready for playtime or patio hangs.

Clean yard, happy dog, no hassle.

Yes! Our standard plans cover up to 3 dogs, but we happily tailor services for homes with more pups or larger yards. Whether you’ve got one Great Dane or four Frenchies, we’ve got a plan for you.

Canadian winters won’t stop us. We continue scooping throughout snow season and adjust our approach to work around snowbanks, ice, and frozen ground. On heavy snow days, we may delay service slightly for safety, but we’ll keep you updated and never leave you guessing.

We’re local, responsive, and obsessed with quality. Unlike big-box services, we care about our neighbours, that means real customer service, real accountability, and real love for the pets we serve. You’ll see it in the little things, like how we always latch your gate, or how we customize your plan without nickel-and-diming you.

Many clients are scooped within 1–3 business days, sometimes faster. We use GPS routing software to keep our routes efficient. During spring rush, service times may extend to 5–10 days, but we always aim to be quick and reliable.

No problem. Yard size is just one of many factors we consider, and it usually doesn’t affect price. We focus more on dog count, season, and how long it’s been since your last cleanup. Have an acreage or unusually large property? Let us know and we’ll take care of the details.

Yes, always. Your pet’s safety is our top concern. Every scoop ends with your gate being latched and a photo sent to your account. Our team is GPS-monitored and supervised live to ensure every detail is handled with care.

Only the best, our trained, insured, and background-checked “PooFessionals.”
We’re educated in disease prevention, dog behaviour, sanitation practices, and customer service. We’re not just poop scoopers, we’re trained dog-loving experts.

Nope! As long as your gate is accessible and your dog is friendly, we’re good to go. If you have a locked gate, we’ll use your provided code or key. For first-time or one-time cleans, we’ll knock before entering.

Yes! Weekly clients are on a set schedule. One-time service clients can request a courtesy call or text. We always send a heads-up text before we arrive, about 30–60 minutes in advance.

If they’re friendly, yes! But please do not let your dog out while we’re inside the yard. Even the sweetest dogs can get startled or protective. We always knock before entering for one-time services so you can secure your pets first. Safety first, for us and your furry friend.

With permission and professionalism. We enter through your unlocked gate, no jumping fences or ninja flips. Got a lock or code? Just let us know. We’re in, we scoop, we’re out , simple as that.

We proudly service the Quinte Region, including:

Belleville

Trenton

Quinte West

Picton

Napanee

And nearby areas

We double-bag all waste using heavy-duty bags, then remove it from your property and dispose of it offsite, at no extra charge. You don’t have to touch it, smell it, or think about it. Just a cleaner yard and peace of mind, every time.

Our PooFessionals are out scooping from 9:00 AM to 5:00 PM, Monday through Friday. While we can’t give an exact arrival time, you’ll receive a text alert 30–60 minutes before we arrive, so you’re always in the loop.

You bet we do! After every yard, all tools and gear are thoroughly cleaned using a pet-safe, kennel-grade disinfectant. This helps prevent the spread of germs, parasites, and bacteria, keeping your pets (and everyone else) safe and healthy.

To help us give you the pawfect service, here’s what we ask:

• Unlock your gate or provide access instructions (key, code, secret handshake — we’re flexible!)
• Keep the grass trimmed and leaves or debris under control so we can spot and scoop everything
• Clear snow, ice, or obstructions from gates and pathways before your service day
• Keep aggressive or overly enthusiastic pups indoors while we’re in the yard
• Give us a heads-up (48 hours notice) if you need to pause or skip a visit

Your help keeps everything running smooth as a freshly scooped lawn! 🐾

We make it easy and secure!
You’ll receive a digital invoice through Jobber, where you can pay using:

Credit card

Debit card

Apple Pay

Google Pay

Bank transfer (via ACH/EFT)

Or set up auto-pay for hands-free billing

Every invoice comes with a reminder, no surprises, no hidden fees. Just simple, convenient service.

We scoop all year round, so you can book any time!
For one-time spring cleans: Wait until snow, ice, and standing water have melted so we can do a thorough job.
Can’t wait? Add a recurring plan during checkout and we’ll help you maintain it until the mess is gone.

Yes, the first clean usually involves extra time and effort (especially after winter). This one-time fee helps us get your yard fully cleaned and you properly set up in our system and routes. **Promotions May Apply**

The fastest and easiest way is through our website, sign-up takes under 4 minutes.
Prefer to chat? We love phone calls too, just be prepared for a slightly longer sign-up.

Monthly billing happens on the 1st of each month, before service.
If you sign up mid-month, you’ll be billed for the first cleanup plus the remaining services for that month.

Example:

Initial cleanup: $100 (Promotions May Lower or Remove Costs)

Remaining March services: $40

Total on signup: $140

Next monthly charge: April 1st ($80)

If payment isn’t received by your next scheduled visit, service will pause until we’re paid. Services are non-refundable, but we’re happy to finish out the month if you cancel.

Nope, we keep things simple. No contracts, no long-term commitments. Start, pause, or cancel anytime from your customer portal or by giving us a call.